The frustration of seeing your car damaged upon delivery especially after waiting for it to arrive in good shape. If you receive a damaged delivery, you can usually refuse damaged delivery of the goods. Nonetheless, knowing your rights, what to do, and taking precautions to protect yourself while requesting a claim is essential for refusing the damaged delivery and doing it correctly.
If you receive a damaged delivery, this damage delivery guide will explain how to avoid accepting it, as well as what to do next and how to make it right. Let’s go through it together to help you ease your way into it.
Understand Your Rights Prior to Shipping
Being aware of your rights as a customer is step number one in dealing with delivery problems. The transport companies are liable for the security of your vehicle while it is transport and while it is load or unloaded. This influences you this way.
What Are the Legal Obligations of Shipping Companies?
The transport company will deliver your car in the condition it was when picked up. The transporter needs to document and report any damage occurring during transport and take responsibility for it.
- Insurance Policy: A trustworthy transport company will cover some insurance for your car. This coverage protects against loss or damage that occurs during the transit of goods. Nonetheless, the extent of coverage may differ, which is why it’s important to check beforehand.
Upon delivery, you can refuse the vehicle if damage is notice. However, there is a process you must follow to make this refusal effective.
Check the car at the time of delivery
When your car comes, remember to inspect the vehicle carefully and thoroughly. Take your time with it. A thorough inspection can help you know just how damaging things are, plus protect your rights.
How to Carry Out Detailed Inspection
Inspect the Outside: Take a stroll around your car and notice if there is any visible damage like scratches and dents. Be extra careful with the bumpers, doors and windows as they often suffer the most damage while transporting the vehicle.
- Check out the Tyres and Underbody: Check the underbody and tire for any damages. (16 words) Loading and unloading may sometimes cause damage to the suspension or the wheels.
- After learning that the transport company’s policy allows personal belongings inside, check if anything is lost or damage.
- Snap Pictures: Record everything. Take clear, detailed photographs of the damages through various angles. If possible, get pictures of the car in the same condition when it was deliver. This paperwork will be very helpful in case of making any claims.
Be sure to adequately inspect and document everything to support your claim if you reject the delivery.
What to do if you refuse to accept the delivery of a damaged vehicle
If you see damage and refuse the delivery, don’t jump the gun on reject the vehicle without knowing how it is done. As you can refuse a damaged delivery, you must do it in the proper way so there is no confusion regarding your refusal.
Things to Do When Refusing a Damaged Delivery
Tell the driver right away that you will not be taking the delivery because they have damage on the vehicle. It is important to communicate with clarity and calmness.
The first step is to document the refusal. Take notes of the date and time, along with the reason for rejection. Get the driver to sign the refusal form for the reason for refusal.
If you choose to refuse delivery, do not sign the Bill of Lading or any documents that would indicate you have accepted delivery of the vehicle.
Immediately after declining the delivery, give a call to the shipping company to inform them. Share the specifics with them, namely the findings, pictures, and signed refusal form.
The shipping company will now arrange what’s next whether it’s getting your vehicle repaired or arranging for another delivery.
Submitting a claim for damaged delivery
If you deny delivery due to damage, you must file a claim with the transporter or their insurance company. Usually, the claims process follows a standard procedure. Understanding this procedure often assists in accelerating a claim and fair compensation.
How to File a Claim?
Place an Official Claim: After the trucker refused the load, the transport company will assist you with the claims. A claim form will have completed and submitted along with photographic evidence (photos of damage), inspection reports, and the Bill of Lading.
Make sure that you submit all relevant documentation including.
- Images showcasing impacts from a variety of angles.
- BOL (Bill of Lading)
- Any correspondence with the carrier in writing.
- A signed refusal form.
The carrier or their insurer get an adjuster dispatched to examine the damage, so work with them. They can reach out to you to go over the particulars of the claim, and possibly set up repairs.
Stay updated on the status of your claim and follow up if you don’t hear anything after a certain amount of time. Keep in contact with the shipping company to verify that this issue is resolve.
What Occurs Following the Submittal of the Claim?
Following the settlement of a claim, either the shipping company or the insurer compensates for the loss/damage or repairs the damage done depending on the nature of damage.
How To Expedite Car Shipping?
Able to Assist
A reliably experienced transportation company manage the process professionally if your vehicle was damage while in transit. At the Expedite Car Shipping Company.
We are committed to doing everything to accommodate concerns regarding product damage and product returns.
- Expert Assessments: We perform pre-cargo inspections and post-cargo inspections so the condition of your auto is document, and there are no disputes.
- Claims Assistance: Should an issue arise, our team are here to assist you throughout the claims process. We’ll guide you through the steps involved until you get compensated or have your issue repair.
We undertake every possible measure to ensure the safe delivery of the vehicle. In case of any eventuality, we assure you that we will resolve the matter speedily and fairly.
How to Safeguard Yourself Against Delivery Damage
It is within your right to refuse delivery if your vehicle has a bad damage. By doing the right things inspecting, the vehicle, documenting the damage and making the driver and shipping company aware you can cover yourself to make this right. Head on over to Expedite Car Shipping for a stress-free shipping experience to be sure your car is safe.
Your contentment is guaranteed with our proficient team and transparent procedures which make it easy to rectify everything effectively.
